Service Support
CONTACT

Shandong Alles Energy Technology Co.,Ltd

MOB:+86 15966602397

TEL:+86 0531 55535866

ADD:Room 1-1-3002, Olympia Plaza West District, Intersection Of Phoenix Road And Long’ao North Road, High-Tech District, Shandong Province, China

EMAIL: info@sdalles.com

Service Support
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With its professional research team, Alles provides comprehensive and efficient technical support and solutions for the automotive industry, offshore drilling platforms, shipbuilding, mold and die industries, aerospace, oil and gas, wind power, electric power and solar energy etc, helping customers improve their The company's benefits and market competitiveness.

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We have 45 engineers who can provide online or offline technical support.

According to the size of the machine and the requirements of the customer, dispatch the engineers to the customer's factory for installation and training.


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For example, the cnc drilling milling machine, one engineer to instate and training is enough.

 

Pre-sales Service Support

We have a sales team of 30 people working on machine selection for you online.


Machine selection

According to the workpiece size and processing requirements choose the most cost-effective, the most suitable machine specifications and functional configuration.

According to the needs of the customer industry can be tailored, custom machine tools.

According to customer's existing equipment and technical conditions, provide consistent technical solutions and machine performance.


After-sales service support

According to the size of the machine and the requirements of the customer, dispatch the engineers to the customer's factory for installation and training.


Training Time

15 days of theoretical and practical study is provided to the customer’s two technicians (an electrician, a mechanical maintenance) .


Trainers

Will send special electrical and mechanical engineers implement with one-on-one type training and coaching, ensure learning personnel grasp basic maintenance knowledge and operation.


Training test 

After training will have a test , if qualified will issue the equipment operation and maintenance certificate from our company to the operators.

Spare parts warehouse in all the Oversea Offices.


Installation and commissioning

Preparation for installation: Before the product is delivered, provide the customer with detailed product use conditions. Preparation list: foundation drawings, installation of auxiliary lifting equipment, electric power, gas source and other technical environments, and online guidance can be provided.

Fast delivery: Debug the machine before delivery, ensure product accuracy and performance, shorten customer production preparation cycle, improve productivity

Personalized preference settings: According to customer needs, provide personalized services to meet the user's operating habits.